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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237974 Views
  • 2 replies
  • 2 kudos

Resolved! Keep my number

Hello I want to keep my old number 

Shell2 by • Level 1: Joiner
  • 309 Views
  • 1 replies
  • 0 kudos

Resolved! Refund not received.

On Tuesday 22/3 I was informed my order had been cancelled and that I would receive a refund within 5 working days. I understand it is 5 working days today but as I didnt ask for the order to be cancelled and then had to shell out the same sum of mon...

Resolved! travel

I'm travelling to Thailand. My account has the free europe bolt on, when I look to change it to travel which is £6 per day it says you can't return to the europe bolt on when I return. Is that correct?

CB69 by • Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos

O2 open

Won’t let me add family discount with O2 open for the 20% off air time 

James34 by • Level 1: Joiner
  • 392 Views
  • 2 replies
  • 0 kudos

Cannot contact O2

I have been travelling overseas and not used my O2 sim for a number of weeks. Now you seem to have deleted my entire account. I have misplaced my SIM and can’t contact anyone to sort that out. Apparently I can only contact you via ‘my o2’

Kew by • Level 1: Joiner
  • 687 Views
  • 5 replies
  • 0 kudos

Resolved! premium text

hello. any one knows something about this number 83149- premium text? it appears on my bill every other day charging 0.83 around midday, totaling 8.30 per month as a extra.

Raz002 by • Level 1: Joiner
  • 1266 Views
  • 2 replies
  • 0 kudos

Resolved! Credit declined

Hi everyone, One week ago I tried to apply for a sim-only plan but the next day was emailed to say I failed the credit check. Perhaps foolishly I tried again and put through a new order for the same monthly plan as my first attempt was done on very u...

Adrenius by • Level 1: Joiner
  • 2074 Views
  • 2 replies
  • 0 kudos

Resolved! unblocking my account

how do I contact 02 about unblocking my account after replacing a stolen phone, since I don't have another phone to call from, besides the replacement that has no service

Quin by • Level 1: Joiner
  • 614 Views
  • 4 replies
  • 0 kudos

Resolved! Refunds

I need to know when are you planning to refund my February bill

Resolved! Sim card

I have just had a new phone delivered do I have to use the sim card provided or can I place my current sim card straight in. Same number just upgrade on device

CarlaT91 by • Level 1: Joiner
  • 381 Views
  • 1 replies
  • 0 kudos
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