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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237005 Views
  • 2 replies
  • 2 kudos

Resolved! Galaxy buds claim

Help!!!, I just done an upgrade for my 2nd contract phone for the wife and was meant to claim for the free buds but I have stupidly deleted the emails with all the receipts and order numbers on them and can't retrieve them, how do I go about claiming...

MG-lover by • Level 1: Joiner
  • 718 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel

Hi people I would like to know if I could cancel my airtime plan on o2 refresh but keep my device plan I have less then 12 months left

Mfox8787 by • Level 1: Joiner
  • 381 Views
  • 1 replies
  • 0 kudos

Resolved! Discount

I just got an upgrade how do I add my discount that I receive through work to my bills?

Kerry13 by • Level 1: Joiner
  • 435 Views
  • 1 replies
  • 0 kudos

Resolved! Can't receive Verification SMS

Hi all, I am unable to receive a verification SMS. I have tried my Sim on a different phone with the same issue. I have no Spend Cap on my Account. Normal SMS seems to work fine. Calling 02 on 202 is very unhelpful. This impacts so many things like B...

Porting issue

I'm a new customer, transferring from Three mobile. Have put in all my porting details to keep my old number but port is stuck due to a "technical issue". I've had five phone calls with O2 customer service. No one seems to have a clue what is going o...

at29 by • Level 1: Joiner
  • 987 Views
  • 3 replies
  • 0 kudos

Resolved! Cancel contract

How do I cancel my new contract within 14 days?

Jen07 by • Level 1: Joiner
  • 620 Views
  • 3 replies
  • 0 kudos

Resolved! Disney plus free trial

Hi I have 2 phone lines on my account and both come with a month free Disney plus- I activated the first one fine but when I tried to activate the second one it doesn’t work- even with different email and password? Surely I should be able to claim th...

Resolved! Italy

Can I call Italy from the uk and the uk from Italy within my unlimited minutes / data allowance for free. I have o2 travel?

Baz4 by • Level 1: Joiner
  • 453 Views
  • 1 replies
  • 0 kudos
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