Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim replacement

Sim replacement

Resolved! How to complain about o2 customer service.

Hi all. I took out a contract in September 2021 for z fold 3 . They phone stopped working as it had a factory fault ibwas told. They already replaced three phones and I'm expecting fourth one to be delivered. I suspect they belonged to other people w...

Resolved! Pay off device plan early - settlement figure?

Hi I can’t get through to an agent. If I pay off my Apple Watch device plan early, will there be any settlement discount? Or is it just what it says on the app as the outstanding amount? thanks

Resolved! Radio competition number

I tried to enter a radio competition today. Message wouldn't send. Tried several times. Is there a block on my phone or network? If so how do I remove it?

Resolved! O2 have ruined my credit score

I am in the process of buying a house and I am having serious issues because of 02 applying bad credit to my name. I provided a 30 day notice for my tariff to be disconnected the day of my last device payment which was the 7th March 2022. However, I ...

Resolved! Data allowance

Does my data allowance diminish while using WiFi?

Resolved! Unlock

My phone has stoped working..i have a old one but its locked to 3 network can i go into a 02 shop n get it unlocked 4 free so i can use with my 02 sim

Resolved! Extra payments on my bill

Hi I was looking to see what the extra £14 is coming out monthly on my direct debit

Resolved! New sim only contract and no network?!

Hi, I upgraded my contract to sim only 5g and bought a new iPhone 13 mini (direct from Apple so unlocked to all networks etc) I did the sim swap and my old sim has now lost connection. Popped my new one in and it’s not working, i did this on the 5/5/...

Resolved! How to cancel a contract

I am trying to cancel one of my contracts with O2 but am out of the country for a few months and the 202 number they suggest calling isn't working from my location. I have tried the live chat a few times on different days and am always told that all ...

O2

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