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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237095 Views
  • 2 replies
  • 2 kudos

Resolved! Cancel Airtime

I’m needing help cancelling my airtime bill 

Bn1- by • Level 1: Joiner
  • 676 Views
  • 2 replies
  • 0 kudos

Resolved! Disney+ Extra

Hi, I’ve just upgraded earlier this week and trying to add the Disney+ Extra but clicking on the Add extra button, accepting the terms and then Confirm simply returns an error “Oops ! Sorry, we weren't able to add your extra. Please try again.” .... ...

02Customer by • Level 1: Joiner
  • 4951 Views
  • 31 replies
  • 0 kudos

Resolved! Sim only contract

Trying take bill but not received sim card said would receive in 3to5 working days back in july

Billy32 by • Level 1: Joiner
  • 422 Views
  • 1 replies
  • 0 kudos

Resolved! Amazon prime video renewal

2 part question I pay monthly for Amazon prime Part 1I looked when I was due and apparently you've been billing me 3 times a month for Amazon prime. One ended July another ending 26 august. The other ended dunno when it looks like you need to refund ...

CoparLuan by • Level 1: Joiner
  • 1114 Views
  • 3 replies
  • 0 kudos

Resolved! New sim

Hi can i order a new sim?

Nunya1 by • Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos

Resolved! Data usage. This information is not available at this time.

Hi,It's a week since I moved from PAYG to pay monthly but my data allocation and usage does not show anything in the MY 02 app nor on the web site.It just says "This information is not available at this time."

smw55 by • Level 1: Joiner
  • 789 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrading a sim with Apple Watch to a android

Hi, I currently have a sim only with a apple watch attached to it (I own the phone) I’m looking to upgrade to an android and using it just for work without the sim, if I upgrade does it affect my payments for the watch . I’ve had people say I will ju...

Robb02 by • Level 1: Joiner
  • 405 Views
  • 1 replies
  • 0 kudos

Resolved! Told lies about my sim deal

O2 called me back in March/April about a sim deal where I pay 11£ a month and after 3 months, I get an upgrade. 6 months down the line, still no upgrade and now my bill is 22£ a month! Disgusting service! Want this resolved please

Keddie87 by • Level 1: Joiner
  • 382 Views
  • 1 replies
  • 0 kudos

Cancellation

I cancelled my pay monthly contract, buut have not received a 'Final Bill'. I have received a normal bill with a threat of £6 additional charges if not paid. I'm disabled and cancelled because I can no longer use a phone, but your 'help' assistant on...

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