barring me from paying by text

[Anonymous]

ive just payed my bil of 136 and they have told me 3 times since yesterday they lifted it and it still aint working they cant be barring me doing that if bill payed surely im seriously considering leaving tomorrow and leave the rest of the contract

[jonsie · Accepted solution]

The system usually updates at midnight. If your account still isn't unblocked this morning you need to contact customer services preferably by phone

http://www.o2.co.uk/contactus

O2 will wait until your payment has fully cleared before removing the block so it isn't an instant action.

Don't do anything rash like leaving the contract otherwise you will get a demand for full payment and a default on your credit file which will probably stop you getting mortgages, a mobile contract anywhere, any form of HP agreement for the next 6 years. Also debt collection letters followed by an inevitable bailiff knocking on your door. O2 will just pass on your debt to a collection agency.

So much easier to reinstate the direct debit.

[Bambino]

@Anonymous  If your phone is still blocked, borrow someone's phone and call customer service on 0800 032 1402.

[MI5]

Have you tried restarting your phone?