I've just been through this process of top up failing and then engaging customer service in a Chat. Eventually after a very slow Chat, they gave up, disconnected me and immediately at 11pm last night I got this message:
"Something's gone wrong....
"We’re updating our auto top-up site.
"We won’t be long. Come back later and the site should be up and running again."
It's now 9am and still the same message. Has anyone heard any more?
