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are 0345 numbers free

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danny1979
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on ‎29-05-2019 12:37

on ‎29-05-2019 12:37

I read that ofcom state that 0345 and 0800 numbers should be free from mobiles but, I’m still being charged for using 0345 numbers. Is this possible?

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MI5
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‎29-05-2019 12:41 - edited ‎29-05-2019 13:12

‎29-05-2019 12:41 - edited ‎29-05-2019 13:12

@danny1979 

All 080 numbers are completely free and 03 numbers come from your allowances or are charged at the standard call rate if you are on classic PAYG or do not have any minutes allowance remaining.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/what-are-03-number...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎29-05-2019 12:41 - edited ‎29-05-2019 13:12

‎29-05-2019 12:41 - edited ‎29-05-2019 13:12

@danny1979 

All 080 numbers are completely free and 03 numbers come from your allowances or are charged at the standard call rate if you are on classic PAYG or do not have any minutes allowance remaining.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/what-are-03-number...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎29-05-2019 13:04

on ‎29-05-2019 13:04

@danny1979  To avoid charges to 0844, 0845, and 0870 numbers please see these links: https://www.saynoto0870.com/

https://www.gov.uk/call-charges

I DO NOT WORK FOR O2



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jonsie
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on ‎29-05-2019 16:42

on ‎29-05-2019 16:42

You can find any alternate numbers on SAY NO but also look on the website of those you want to call for their overseas number. That's always charged at local rates from your allowance.

Click Here For Social Media Support Links VirginmediaO2
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