cancel
Showing results for 
Search instead for 
Did you mean: 

apple watch cellular issue

Richyrich
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi, i have just ordered a new apple watch 5 cellular arriving, i want to give my partner my old apple watch 3 also cellular, is it as simple as:-

 

1 - me deleting my 3 from current phone and installing the new 5

 

2 - Some how getting partner to make contact with 02 re new watch contract set up for the 3

 

Not sure if the watch is registered to me or if its just a bolt on to my contract that will work with what ever i have take its place?

 

Thanks!!!!! 

More info
 
Message 1 of 9
1,044 Views
8 REPLIES 8

MI5
Level 94: Supreme
  • 144166 Posts
  • 634 Topics
  • 27624 Solutions
Registered:

@Richyrich 

You should be able to remove the 3 yourself as it's not tied to your account on the system.

Follow the setup routine to enable your 5 and get a data plan.

Your partner will then need a cellular plan for the 3.

Current contact details here Guide: Coronavirus Community Help and Support 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 9
1,039 Views

Richyrich
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Thank you MI5

 

Think its the setting up of the 3 with a new contract thats going to be the headache then as been trying to get on 02 via Livechat or text since yesterday evening!

 

Fingers crossed!

 

Message 3 of 9
1,033 Views

MI5
Level 94: Supreme
  • 144166 Posts
  • 634 Topics
  • 27624 Solutions
Registered:

@Richyrich 

This number seems to work well 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 9
1,026 Views

Richyrich
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Thanks for your help MI5,

 

 

Message 5 of 9
1,008 Views

MI5
Level 94: Supreme
  • 144166 Posts
  • 634 Topics
  • 27624 Solutions
Registered:
Welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 9
1,006 Views

LukasB
Former Staff
  • 1791 Posts
  • 177 Topics
  • 4 Solutions
Registered:

Hey @Richyrich did you get this sorted or are you still having trouble?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 9
982 Views

Richyrich
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:

HI, apple watch 3 cellular has lost its connection when away from the phone, have unpaired and paired with no change,

02 still shows all normal their end re E- sim, any ideas or is it a case of starting again as new watch?

 

Thanks

Message 8 of 9
945 Views

MI5
Level 94: Supreme
  • 144166 Posts
  • 634 Topics
  • 27624 Solutions
Registered:

Sounds like you need to start from scratch @Richyrich 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 9
937 Views