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Level 1: Joiner
Posts: 6
Registered: ‎28-03-2021
Accepted Solution

airtime

I have been told I am on unlimited texts to any mobile any network, but what is this airtime as it says about charging me for texts and data  

O2 Support
Posts: 254
Registered: ‎09-04-2021

Re: airtime

Hi @stan2,

 

Pay monthly plans come with unlimited texts and have a data allowance for you to use. 

 

O2 send a reminder when you've used 80% of your data allowance, and a further text when you've used up your allowance.

 

Inclusive messages on pay monthly tariffs can be used for texts sent in the UK to UK mobiles for private and personal purposes. This doesn't include international texts.

 

I'd recommend downloading MyO2 and signing in to the app to check your exact plan.

 

Where does it say about charging you for texts and data?

Level 1: Joiner
Posts: 6
Registered: ‎28-03-2021

Re: airtime

[ Edited ]

Hi many thanks for your reply  it says for texts its unlimited  so what is this  £20.55 airtime for then 

 

Screenshot 20**Personal info** at 10.24.57.png  

 

 

 

Screenshot 20**Personal info** at 10.32.08.jpg

Level 50: Versatile
Posts: 7,031
Registered: ‎26-03-2014

Re: airtime

So airtime is the phrase for the package you are on for calls, texts and data.
o2 phone and airtime deals separate out the payment for the phone and the airtime (your minutes, texts and data) so that once you have finished paying for your phone you then only pay your airtime.
Does that make sense @stan2?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 1: Joiner
Posts: 6
Registered: ‎28-03-2021

Re: airtime

yes makes sense now  thanks