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Level 1: Joiner
Posts: 2
Registered: ‎08-07-2019
Accepted Solution

airtime plan contract query

Am I likely to be tied into my airtime contract in the same way as my device contract?  I took them out Jan 2018 for 24 mths, but I want to shop around for a better airtime deal as I need more data.  Would I pay a penalty for swapping to a different network for a better airtime deal, but keep the device plan going with O2?

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Posts: 79,742
Topics: 570
Solutions: 3,787
Registered: ‎04-01-2009

Re: airtime plan contract query

Unfortunately you cannot keep one without the other. You can pay off the device plan and then give 30 days notice on the airtime but you dont have any option to just keep the device plan.

Guide: Cancelling Your Contract 

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Posts: 98,631
Topics: 545
Solutions: 12,416
Registered: ‎04-04-2012

Re: airtime plan contract query

@Nimbus2018 

Have you checked to see if you are on a flex plan?

https://www.o2.co.uk/refresh/flexible-tariffs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: airtime plan contract query

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Community Manager
Posts: 6,608
Registered: ‎23-07-2014

Re: airtime plan contract query

Hey @Nimbus2018 , welcome to our forum! Smiley Happy Good information above from our members - please do have a look and let us know if you're sorted or need any additional advice?

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Level 1: Joiner
Posts: 2
Registered: ‎08-07-2019

Re: airtime plan contract query

Thanks for the suggestion but it looks like I signed up before the cut-off in March 2018 so this unfortunately won't apply!

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Community Manager
Posts: 6,608
Registered: ‎23-07-2014

Re: airtime plan contract query

Ah sorry to hear that @Nimbus2018 !

Thanks for coming back to give us an update. Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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