advice please

[Anonymous]

here is my problem i ported my number from EE when my contract ended and i joined o2 but when i ring or text someone it comes up with a different number than the one i ported. But if they ring me on the number i ported they get through without any problems hope this makes sense

[jonsie]

It will read the number from the phone os.

[Anonymous]

but if that was the case and i could change my os number to say yours i could recive all your calls and txt ? i didn't think it worked like that?

i though it was simcard baced and the op old simcard that number was transfered from should have no signal now and the new o2 simcard should have the op old number meaning the temp number given to the o2 simcard should not work nomore?

[Cleoriff]

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@jonsie wrote:

It will read the number from the phone os.

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And surely @jonsie  if it was a case the number hadn't ported completely....the phone wouldn't work at all.? It appears to have some service......(which wouldn't happen I thought)

[Anonymous]

That's why in a previous post @Cleoriff thst maybe as well as editing the number that the op should contact cs

[jonsie]

Well hopefully the OP will come back and update.

[Cleoriff]

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@jonsie wrote:

Well hopefully the OP will come back and update.

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Amen to that......

[MI5]

Sounds like a split port.
You need to call CS on 202 and have them raise a remedy ticket for it.

[Anonymous]

Hi @Anonymous any updates on this? We are all wondering