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Anonymous
Posts: 0
Accepted Solution

advice please

hiya, sorry to be a pain, but ive got the go go  sim, now when im in the house im connected to the wifi, so how come my data allowance keeps going down..?

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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: advice please

Because you probably still have your data switched on. Not knowing what phone you have, go into settings and switch off mobile data.

I DO NOT WORK FOR O2



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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: advice please

What phone are you using? (wifi may be turning off when phone sleeps)

Regardless, to guarantee no mobile data usage, turn off cell data in phones settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: advice please

hiya its the galaxy ace, how do i do it....im a numpty where phone are concerned....

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Anonymous
Posts: 0

Re: advice please

cant find mobile data in phone settings....

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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: advice please

Menu> Settings> Wireless and Network> Mobile Networks>
Use Packet Data> Disable
Data Roaming> Disable

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Posts: 0

Re: advice please

got it....thanks your a star....Smiley Happy

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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: advice please

Happy to help. Smiley Happy

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1