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advice please

Anonymous
Not applicable

i have just had a galaxy ace on 02, im on the go go 10 tarrif, someone told me if i put wifi on , when i use the internet it wont eat into my allowance,but it does...what am i doing wrong..? i have only been using internet while i am at home..Smiley Frustrated

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MI5
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You need to connect your phone to a wifi signal. Have you entered the password for your router correctly?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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You need to connect your phone to a wifi signal. Have you entered the password for your router correctly?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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havent got a password on the wifi, i have just turned the gps 0ff, will this help ?

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MI5
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No, GPS won't effect it. So, are you saying your wifi is unsecured and you just let anyone connect to it to use it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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it must be, i dont have to put a password in,im not very up on phones or computers...lol

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MI5
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That is very risky as anyone could log onto your network and take full control of any phones or PC's that are connected to it. I would strongly suggest you get someone to secure your wifi as a matter of urgency.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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thw wifi icon is green so i am connected to it, but it still uses my allowance

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Anonymous
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i will ask my son to do it when he comes, its been like it for years

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MI5
Level 94: Supreme
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Turn off your mobile data then you can't use your data allowance, but I suspect you are not connecting properly to your wifi.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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thanks for advice

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