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Anonymous
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advice please

i have just had a galaxy ace on 02, im on the go go 10 tarrif, someone told me if i put wifi on , when i use the internet it wont eat into my allowance,but it does...what am i doing wrong..? i have only been using internet while i am at home..Smiley Frustrated

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Posts: 103,861
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Registered: ‎04-04-2012

Re: advice please

You need to connect your phone to a wifi signal. Have you entered the password for your router correctly?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: advice please

havent got a password on the wifi, i have just turned the gps 0ff, will this help ?

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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: advice please

No, GPS won't effect it. So, are you saying your wifi is unsecured and you just let anyone connect to it to use it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: advice please

it must be, i dont have to put a password in,im not very up on phones or computers...lol

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Posts: 103,861
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Registered: ‎04-04-2012

Re: advice please

That is very risky as anyone could log onto your network and take full control of any phones or PC's that are connected to it. I would strongly suggest you get someone to secure your wifi as a matter of urgency.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: advice please

thw wifi icon is green so i am connected to it, but it still uses my allowance

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Anonymous
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Re: advice please

i will ask my son to do it when he comes, its been like it for years

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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: advice please

Turn off your mobile data then you can't use your data allowance, but I suspect you are not connecting properly to your wifi.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: advice please

thanks for advice