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additional phone

Paul_c
Level 1: Joiner
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My wife has an 01 phone and is registered with my email address.

I am trying to switch my virgin phone to 02 but I can't because the email address is in use.

Does that mean I need to create another email address?

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MI5
Level 94: Supreme
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Registered:

@Paul_c 

Yes, you will need a different email address to register, but once you have done so, you can merge the accounts if you wish.

However, once merged, they cannot be unmerged.

other products.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126920 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@Paul_c 

Yes, you will need a different email address to register, but once you have done so, you can merge the accounts if you wish.

However, once merged, they cannot be unmerged.

other products.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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