Solved: additional phone

Paul_c · ‎01-11-2021

My wife has an 01 phone and is registered with my email address.

I am trying to switch my virgin phone to 02 but I can't because the email address is in use.

Does that mean I need to create another email address?

MI5 · ‎01-11-2021

Yes, you will need a different email address to register, but once you have done so, you can merge the accounts if you wish.

However, once merged, they cannot be unmerged.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-11-2021

@Paul_c

Yes, you will need a different email address to register, but once you have done so, you can merge the accounts if you wish.

However, once merged, they cannot be unmerged.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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