additional harges

[Bonnyla55blue]

Why am i being charge £4.99 per month for purchase cover. This is not a service i have ever requested or wanted as i do not make purchase's over my phone Please cancel this straight away

[Bambino]

@Bonnyla55blue This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5 · Accepted solution]

@Bonnyla55blue 

It's for your phone insurance.

If you wish to cancel it, call O2 and give 30 days notice.

Guide: How to find help & contact O2