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additional charges on account

rajbob
Level 1: Joiner
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Registered:

hi

I am a virgin media customer and just renewed my VM contract for TV, broadband etc

I was informed that O2 and VM are now working together, so part of my new VM contract is an O2 unlimited data, unlimited text and unlimited calls sim card, which I will be receiving shortly.

I currently use GiffGaff which I like as there is no contract and I CAN NOT go over my limits in terms of calling premium numbers that are extra costs - GiffGaff simply blocks these calls and texts. This means I know I will only pay the exact same bill every month.

My question is, does the O2 sim operate in the same way. I understand it is unlimited on everything, but presume that does not include premium numbers, international calls etc. and these will be charged in addition to the standard monthly charge.

I want the O2 sim to block these type of calls, like GiffGaff does so I can not get additional charges unexpectedly.

Is the blocking standard or something I need to request?

Appreciate any help on this please.

regards

Rob

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Bambino
Level 78: King of Kings
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Registered:

@rajbob You need to contact O2 and ask them to place the following bars on your account:
Bar all Direct to bill debits
Bar Premium rate numbers
You should also ask for a "charge to mobile" bar

Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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Bambino
Level 78: King of Kings
  • 19808 Posts
  • 961 Topics
  • 2810 Solutions
Registered:

@rajbob You need to contact O2 and ask them to place the following bars on your account:
Bar all Direct to bill debits
Bar Premium rate numbers
You should also ask for a "charge to mobile" bar

Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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gmarkj
Level 59: Quartermaster
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Registered:

Just to add to the great advice above from @Bambino, you should also ask for a £0 (zero) spend cap @rajbob.

Guide: Spend caps on O2 

This should pick up anything missed out by the others.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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