@sharon9838
If it was replaced due to loss you need to ask O2 to remove the bars.
Guide: How to find help & contact O2
Guide: O2 BARs
Guide: A Guide to Skype if needed to call.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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