on 10-04-2020 12:34
hello.I received the new sim but it is not activated and i do not know how to activate it
on 10-04-2020 12:45
You need to call @florin3
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808