account

[Dotti18]

Hi.  I am having trouble getting to my 02 account. i have changed the details to try and get in but no way.  Is there a way where i can either chat online or call this bunch please.

Dotti

[Cleoriff · Accepted solution]

Hi @Dotti18 

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call