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Level 1: Joiner
Posts: 4
Registered: ‎06-06-2020
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about my payments

i am meant to pay my bill today and they have taken the money out of my account but i dont get paid until this wednesday the 29th so i was wondering will my bill be canceled or is there away i can change the date that i get billed 

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Posts: 108,389
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Registered: ‎04-04-2012

Re: about my payments

@Highprincess 

It won't change this month, but if you call customer service, they can change it for next month.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 92,664
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Registered: ‎14-01-2013

Re: about my payments

[ Edited ]

Hi @Highprincess 

You can change your billing date, although it won't come into effect until next month.

You nee to contact O2. All numbers here

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

 

Edited for spelling!

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Posts: 81,130
Topics: 576
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Registered: ‎04-01-2009

Re: about my payments

If the direct debit fails because there are insufficient funds in your bank then the direct debit will fail and your account will then be in arrears.

You really need to speak to the payment management team but the system will automatically disconnect you.

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Level 1: Joiner
Posts: 4
Registered: ‎06-06-2020

Re: about my payments

Thank you very much
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Posts: 108,389
Topics: 561
Solutions: 14,370
Registered: ‎04-04-2012

Re: about my payments

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 81,130
Topics: 576
Solutions: 3,922
Registered: ‎04-01-2009

Re: about my payments