about balance

[Anonymous]

dear sir/madam 

i just recharge 10 but balance zero , whats wrong ?

and how to know my sim validity 

please help needed 

[MI5]

@Anonymous

You are not talking to O2 here, to contact o2 customer service please see details here http://www.o2.co.uk/contactus

However, I can guess that you have a bundle on your sim card, so when you top up, the money is taken to buy allowances.

If you look in your MyO2 http://www.o2.co.uk/myo2 it will explain whicg tariff you are on.

[Beenherebefore]

[MI5 · Accepted solution]

@Anonymous

You are not talking to O2 here, to contact o2 customer service please see details here http://www.o2.co.uk/contactus

However, I can guess that you have a bundle on your sim card, so when you top up, the money is taken to buy allowances.

If you look in your MyO2 http://www.o2.co.uk/myo2 it will explain which tariff you are on.

[Marjo]

Hey @Anonymous Did you find the information in My O2 that MI5 mentioned above? Do you need any additional info or is all good?