Solved: about balance

Anonymous · ‎31-05-2017

dear sir/madam

i just recharge 10 but balance zero , whats wrong ?

and how to know my sim validity

please help needed

MI5 · ‎31-05-2017

@Anonymous

You are not talking to O2 here, to contact o2 customer service please see details here http://www.o2.co.uk/contactus

However, I can guess that you have a bundle on your sim card, so when you top up, the money is taken to buy allowances.

If you look in your MyO2 http://www.o2.co.uk/myo2 it will explain which tariff you are on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-05-2017

@Anonymous

You are not talking to O2 here, to contact o2 customer service please see details here http://www.o2.co.uk/contactus

However, I can guess that you have a bundle on your sim card, so when you top up, the money is taken to buy allowances.

If you look in your MyO2 http://www.o2.co.uk/myo2 it will explain whicg tariff you are on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎31-05-2017

"My life is a facsimile of a sham"

MI5 · ‎31-05-2017

@Anonymous

You are not talking to O2 here, to contact o2 customer service please see details here http://www.o2.co.uk/contactus

However, I can guess that you have a bundle on your sim card, so when you top up, the money is taken to buy allowances.

If you look in your MyO2 http://www.o2.co.uk/myo2 it will explain which tariff you are on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎06-06-2017

Hey @Anonymous Did you find the information in My O2 that MI5 mentioned above? Do you need any additional info or is all good?

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