a week on and still my old number has not been moved over to o2

[clive7957]

a week on and still my old number has not been moved over

[MI5]

@clive7957 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

Edit to fix title

[Cleoriff]

@clive7957 

I'll ask @O2Kyle if he can help tomorrow. He is an account advisor and will be on at 8am.

[O2Kyle · Accepted solution]

@Cleoriff thankyou for the tag.

@clive7957 that is a strange one, it should have certainly been done by this point. i've sent you a private message so we can run through a few things.

[clive7957]

O2 number [personal details removed]
Number to move over [personal details removed]
PAC no [personal details removed]

[MI5]

@clive7957 

You need to send that info by private message to @O2Kyle