You’ve had my phone for nearly a month and still not heard anything

[Dionne1]

You’ve had my phone for nearly a month and still not heard anything I’ve tried to ring and was on phone a hour I cudnt hold any longer as I was using someone phone with my sim in am not happy x I need the phone I’ve even paid the months money

[madasaf1sh]

@Dionne1

You need to contact customer services on either 202 or 0844 809 0202

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[Dionne1 · Accepted solution]

I’ve tried ring on a friends phone and no one answers am sick of getting ignored I need answers x am not ringing anymore o2 is waste of time won’t b making any more payments and I’ll cancel contract rrrrr

[Dionne1]

It was a present to my daughter and she hasn’t got a phone now just not happy

[MI5]

@Dionne1 

Why have O2 got your phone?

[Dionne1]

Because it broke just went off and they sed they would fix it x I’ve had no reply are anything to see what’s going on this is ridiculous

[MI5]

@Dionne1 

Did you hand it in at a store or post it?

If in store, it may still be there if your store was closed due to lockdown, but if posted, check your tracking details to see if it has been received.

[Dionne1]

I posted it at post office this is a joke

[MI5]

So have you checked the tracking details to see if it was signed for by O2 @Dionne1 ?