You haven’t taken my payment

[jellybabywhite]

You haven’t taken my payment and I can’t get through to you 40 min wait on the phone already. HELP

[Cleoriff]

@jellybabywhite 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[Oxonian]

@jellybabywhite 

Ways to pay are detailed in here including one-off payment methods such as bank transfer :-

Guide: How to Pay Your Bill (Airtime & Device Plans)