on 13-12-2016 21:13
on 13-12-2016 21:13
13-12-2016 23:06 - edited 13-12-2016 23:06
13-12-2016 23:06 - edited 13-12-2016 23:06
All replacement phones are refurbs so I don't see it being a problem?
Not all insurance claims are settled by issuing of refurbished handsets, a lot are but not all, mine was a brand spanking new iPhone 6S plus, when claimed..
If you are insured by o2 then if the device is replaced then the imei is passed backed to o2, and they update the account, I confirmed this with an insurance claim with a cracked screen.
However if it is not 100% so grade A then this kicks in, and you pay the difference..
Section 12 of the T&C's of the yearly upgrade clearly state:
Existing Phones must meet the minimum condition requirements set out in the Your Device section of the terms and conditions at O2recycle.co.uk without any reduction for damage i.e. the 100% criteria to be eligible for trade in.
At the moment the refund difference is about 50-75% of the value depending on the crack.
I would suggest replacing it under your insurance, if not o2, then letting o2 know that you have had it replaced.
on 13-12-2016 23:33
on 14-12-2016 10:35
on 14-12-2016 10:35
on 14-12-2016 10:37
on 14-12-2016 10:37