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Yearly Upgrade Dispute
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on 06-08-2019 11:19
Like many people on here, I have been a member of the yearly upgrade programme for several years - have upgraded my handset the last two years around October time after 12 months of my contract: I got involved with the Yearly Upgrade when it first came around with my iPhone 7. After a year I swapped to the iPhone X, and last October upgraded to a newer iPhone XR. I was able to see when first signing up for it that I'd be able to upgrade after 12 months.
I've since noticed that my account is now telling me I am not eligible to upgrade my handset until March 2021 - can anyone help with this? Is there a reason mine is no longer showing?
Had I known that this was going to be pulled, or that I would not be able to upgrade as per my membership of the Yearly Upgrade Programme I would have taken a shorter contract or even signed up for the Apple yearly refresh programme instead. Customer Service/Recontracts that I have contacted have not been much help so far. Can anyone help - I see there are lots of people who have this same query.
Solved! Go to Solution.

Re: Yearly Upgrade Dispute
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on 06-08-2019 11:25
We are all customers here so can only advise you call customer service to see why Guide: How to find help & contact O2
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Yearly Upgrade Dispute
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on 06-08-2019 12:00
I maybe wrong here but I thought I saw a post on here a while ago stating that it had been got rid of
Re: Yearly Upgrade Dispute
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on 06-08-2019 12:08
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Yearly Upgrade Dispute
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on 06-08-2019 15:30
No, they can't discontinue it for existing customers. Maybe just new contracts? Just call 202 and ask them.