on 16-05-2016 13:27
on 16-05-2016 13:27
So apparently sending back a device gets your current contract disconnected. I was on the phone to someone trying to ensure you guys have received the device I sent back. Got put on hold for 5 mins and then the next thing I know my phone cuts out and when I tried to call back I get a notification on my phone saying "no registered to network". Me thinking it was a network issue contact o2 guru on chat for them to tell me that my phone was disconnected so I checked my o2 app and my number and phone disappeared from the list. How the hell do you disconnect the WRONG NUMBER???????? The guy says to me that I can call the disconnection line, to which I said I didn't have a land-line and o2 store isn't close by but apparently he can't read or understand what I am saying. I get in contact with another person and the same thing happens. You allow people to chase up orders and change tariffs online but you can't connect someone's line back on which you disconnected by not paying attention! I am not going to go out of my way to fix a problem you idiots made. I'll be cancelling my direct debit. Thanks for nothing.
Solved! Go to Solution.
on 16-05-2016 15:45
on 16-05-2016 15:45
on 16-05-2016 15:46
on 16-05-2016 15:46
I'm not saying anyone is wrong @Bambino. Everyone is correct, its simply a personal interpretation as to how one phrases the advice. It's a good thing
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on 16-05-2016 16:53
on 16-05-2016 16:53
Hey guys,
just to clarify I didn't ask for my contract to be disconnected or cancelled. I took out a contract which I returned within the 14 day cooling period. I was tracing it up today and in the middle of the call the person dealing with this issue ended up removing the (wrong) number from my account.
After forwarding the the same message on the Facebook page they got back to me and sent me a link via private message. Supposedly clicking on that link and speaking to another person on chat rather than via the o2 website gets you a more understanding person. The guy asked me for the number and phone model of the device that wasn't supposed to get removed and my email should they need to make contact with me. For some odd reason I decided to check o2 app again and the correct number was showing so I thought maybe if I turn my phone off and on again it'll work. And it did. I'm just glad they sorted things out in a timely manner. Just a shame I had to complain to get my phone back on after such bad service and no understanding.
Thank you you everyone for the advice. 😊
on 16-05-2016 17:11
on 16-05-2016 17:11
on 16-05-2016 17:43
on 16-05-2016 17:43
I'm very pleased you got it sorted out @Anonymous and without too much undue stress too
on 17-05-2016 10:08
on 17-05-2016 10:08
Good to hear you got it sorted out @Anonymous!
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