cancel
Showing results for 
Search instead for 
Did you mean: 

Wrongfully disconnected 😒

Anonymous
Not applicable

So apparently sending back a device gets your current contract disconnected. I was on the phone to someone trying to ensure you guys have received the device I sent back. Got put on hold for 5 mins and then the next thing I know my phone cuts out and when I tried to call back I get a notification on my phone saying "no registered to network". Me thinking it was a network issue contact o2 guru on chat for them to tell me that my phone was disconnected so I checked my o2 app and my number and phone disappeared from the list. How the hell do you disconnect the WRONG NUMBER???????? The guy says to me that I can call the disconnection line, to which I said I didn't have a land-line and o2 store isn't close by but apparently he can't read or understand what I am saying. I get in contact with another person and the same thing happens. You allow people to chase up orders and change tariffs online but you can't connect someone's line back on which you disconnected by not paying attention! I am not going to go out of my way to fix a problem you idiots made. I'll be cancelling my direct debit. Thanks for nothing.

Message 1 of 26
4,525 Views
25 REPLIES 25

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

I'm more than happy to get along, but I will not alter my advice to anyone who comes to the forum to say they're cancelling their direct debit. It's sound advice that we've given for years.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 21 of 26
1,441 Views

Toby
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

I'm not saying anyone is wrong @Bambino. Everyone is correct, its simply a personal interpretation as to how one phrases the advice. It's a good thing slight_smile

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 22 of 26
1,439 Views

Anonymous
Not applicable

Hey guys,

just to clarify I didn't ask for my contract to be disconnected or cancelled. I took out a contract which I returned within the 14 day cooling period. I was tracing it up today and in the middle of the call the person dealing with this issue ended up removing the (wrong) number from my account.

 

After forwarding the the same message on the Facebook page they got back to me and sent me a link via private message. Supposedly clicking on that link and speaking to another person on chat rather than via the o2 website gets you a more understanding person. The guy asked me for the number and phone model of the device that wasn't supposed to get removed and my email should they need to make contact with me. For some odd reason I decided to check o2 app again and the correct number was showing so I thought maybe if I turn my phone off and on again it'll work. And it did. I'm just glad they sorted things out in a timely manner. Just a shame I had to complain to get my phone back on after such bad service and no understanding.

Thank you you everyone for the advice. 😊

Message 23 of 26
1,404 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

Very glad to hear you've had a good result. Thanks for updating us. Well done.:smileyhappy:

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 24 of 26
1,394 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

I'm very pleased you got it sorted out @Anonymous and without too much undue stress too wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 25 of 26
1,386 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Good to hear you got it sorted out @Anonymous! 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 26 of 26
1,351 Views