Solved: Wrong phone description on my account

Nick02 · ‎07-01-2021

My account still shows my old phone iPhone 6s but I changed it to an 8plus. How do I get this changed and updated?

MI5 · ‎07-01-2021

It will update itself eventually but it doesn't really make much difference.

If you really need it updating, you need to call O2 to do it Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎07-01-2021

@Nick02

It will update itself eventually but it doesn't really make much difference.

If you really need it updating, you need to call O2 to do it Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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