I'm afraid we are all customers here and have no access to accounts
Call on 202 or 0344 809 0202 or
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
