Wrong number swapped to new sim?

[Anish]

I got a new sim at o2 and wanted to keep my old number from three and they gave me a PAC code which I used. All was good but the number I was given was the wrong number. How do I proceed?

[MI5 · Accepted solution]

@Anish 

Are you saying the number that ported in was not your number?

What phone do you have?

If the wrong number has been ported you'll need to contact customer service for them to investigate Guide: How to find help & contact O2 

[TallTrees]

Hi @Anish
If you call customer services call early morning 08.00 08.30 am much better.
Good luck and welcome to the o2 community forum 😁❄🎅☃️😁❄🎅☃️

[Anish]

Yes, the number ported onto the new sim is not the same phone number. However I don’t know if it’s an O2 issue or if three gave me the wrong PAC.

[PhoneChanger]

I would check with O2 in the first instance (I'd call rather than use live chat), does your old three SIM still have service and work if you dial your original number?

[MI5]

@Anish 

The port should have failed if the number and PAC didn't tie up so call O2 as I suggested.

[Marjo]

Hi @Anish , I hope you got everything sorted with your phone number in the end! Let us know if you need any additional help? 

Cheers everyone for the support above @MI5 , @PhoneChanger , @TallTrees