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Level 1: Joiner
Posts: 2
Registered: ‎05-12-2019
Accepted Solution

Wrong number swapped to new sim?

I got a new sim at o2 and wanted to keep my old number from three and they gave me a PAC code which I used. All was good but the number I was given was the wrong number. How do I proceed?
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Posts: 95,521
Topics: 543
Solutions: 12,098
Registered: ‎04-04-2012

Re: Wrong number swapped to new sim?

@Anish 

Are you saying the number that ported in was not your number?

What phone do you have?

If the wrong number has been ported you'll need to contact customer service for them to investigate Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 28: Ingenious
Posts: 4,363
Registered: ‎03-08-2018

Re: Wrong number swapped to new sim?

Hi @Anish
If you call customer services call early morning 08.00 08.30 am much better.
Good luck and welcome to the o2 community forum 😁❄🎅☃️😁❄🎅☃️


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Level 1: Joiner
Posts: 2
Registered: ‎05-12-2019

Re: Wrong number swapped to new sim?

Yes, the number ported onto the new sim is not the same phone number. However I don’t know if it’s an O2 issue or if three gave me the wrong PAC.
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Level 28: Ingenious
Posts: 1,146
Registered: ‎02-07-2013

Re: Wrong number swapped to new sim?

I would check with O2 in the first instance (I'd call rather than use live chat), does your old three SIM still have service and work if you dial your original number?
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Posts: 95,521
Topics: 543
Solutions: 12,098
Registered: ‎04-04-2012

Re: Wrong number swapped to new sim?

@Anish 

The port should have failed if the number and PAC didn't tie up so call O2 as I suggested.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,414
Registered: ‎23-07-2014

Re: Wrong number swapped to new sim?

Hi @Anish , I hope you got everything sorted with your phone number in the end! Let us know if you need any additional help? 

 

Cheers everyone for the support above @MI5 , @PhoneChanger , @TallTrees thumbsup

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