Wrong name on bill

[biggusmickus]

Hi, I signed up for pay monthly on O2 on August 10. When I got my first bill through, it turns out that the account name on the bill is not my actual name. They have entered my first name, middle name and the first half of my family name so it not recognizable as my name. I have been in touch with them by phone and chat and have been assured that the mistake will be rectified but 6 days later, the error remains. Can anyone advise how best to proceed or should I just cancel and move to another network before the 14 days cutoff. Thanks 

[MI5 · Accepted solution]

@biggusmickus 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks