Wrong first bill

[SOI]

Hi there,

I've just received my first bill and it's wrong. I can't seem to get onto chat, all emails bounce back and I can't reach anyone on the phone. How do I go about sorting this out?

Thanks,

Sam

[Cleoriff]

@SOI 

O2 chat is offline. No emails, just taking calls currently.

Guide: Coronavirus Community Help and Support 

Have a look at this info from O2 on your first bill to see if it helps.

https://www.o2.co.uk/help/account-and-billing/first-bill