Solved: Wrong email address

Marion99 · ‎25-02-2022

I received an email from O2 subject “An important update about your mobile tariff”

however, it did not go to the email address that is used as my username but another address that I have. It seems genuine as the address it came from was news@email-o2.co.uk. I have been through my O2 and cannot find where the email address is defined. Can anyone help me?

MI5 · ‎25-02-2022

@Marion99

Everyone has had the email regarding this years price increase.

https://www.o2.co.uk/prices#:~:text=Each%20year%2C%20your%20Airtime%20Plan,the%20general%20level%20o....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎25-02-2022

@Marion99

Everyone has had the email regarding this years price increase.

https://www.o2.co.uk/prices#:~:text=Each%20year%2C%20your%20Airtime%20Plan,the%20general%20level%20o....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎25-02-2022

@MI5 wrote:

@Marion99

Everyone has had the email regarding this years price increase.

https://www.o2.co.uk/prices#:~:text=Each%20year%2C%20your%20Airtime%20Plan,the%20general%20level%20o....

As of right now @MI5 I have not had an email from o2 about a price increase...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎25-02-2022

Mine came over separate days for my accounts but you can be sure yours in on the way @gmarkj

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎25-02-2022

@MI5 wrote:

Mine came over separate days for my accounts but you can be sure yours in on the way @gmarkj

No no, it's fine. I can live without this one thanks @MI5 !

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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