Wrong code

[HelenR67]

My daughter phoned 02 to get her phone that was stolen blocked and the adviser blocked the sim she was using instead! I have gave yous both imei numbers as it's a 2 sim phone and the code I was given was rejected! My grand daughter keep very ill health and it is very important she has a phone to contact the doctors, hospitals ect. Yet I notice 02 is still happy to bill me every month for a sim that can't be used! I am highly stressed and worried about my daughter and grandchild especially when phone calls are our only way of contact. Please help us?!

[MI5]

@HelenR67 

You'd need to call customer service Guide: Coronavirus Community Help and Support 

[jonsie]

O2 won't speak to you unless your daughter is with you.

Perhaps get a pay and go sim until the issue is sorted out.