We are all customers here so can't access accounts.
This looks like something you can check in MyO2
Guide: How do I get to the 'Download Bill' page?
Otherwise you need to get someone to look at your account
202 from your handset or
Message O2 on
(Facebook) (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
