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Wrong amount for bill

Chippy
Level 1: Joiner
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on ‎13-04-2020 08:53

on ‎13-04-2020 08:53

Hi, can anyone shed some light on why my bill is £84 yet I brought the contract from mobile phones direct for £59 a month ?? I'm having no luck with getting hold of 02 and I really can't see how they have messed up so much ?
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jonsie
Level 94: Supreme
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on ‎13-04-2020 12:47

on ‎13-04-2020 12:47

Only they or customer service can help unfortunately

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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gmarkj
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on ‎13-04-2020 12:50

on ‎13-04-2020 12:50

Looking at MPD, they do have 60Gb deals for £59 but not with extra data...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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