Wrong Email

[Alain]

I just placed an order with the Order number: ms-314905381 and during the order, the wrong email address was entered. I tried contacting O2 on how this can be changed but I could not get anyone to ask on how this can be changed. 

[Cleoriff · Accepted solution]

@Alain 

Try any of the numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 seems to work well in getting through to an advisor.

[pgn]

We can't access your account to see or change anything, @Alain- only O2 can do that.

Numbers to call in this Guide: Coronavirus Community Help and Support, if you don't get through now, 8am in the morning is a good time to call. Good luck!