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Level 1: Joiner
Posts: 7
Registered: ‎28-10-2013

Won’t send texts

For some reason my phone won’t send texts but I can receive them

any ideas?

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Anonymous
Posts: 0

Re: Won’t send texts

Hi @Percyfuzzle Is it just one particular number or every contact you text?

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Posts: 108,792
Topics: 561
Solutions: 14,406
Registered: ‎04-04-2012

Re: Won’t send texts

Most likely the wrong message centre number due to the wrong sim for the account type.
Help here http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 92,902
Topics: 751
Registered: ‎14-01-2013

Re: Won’t send texts

Hi @Percyfuzzle

Some advice on this thread here . (Ignore the tariffs shown....just refer to the contract or PAYGpart)

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

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Anonymous
Posts: 0

Re: Won’t send texts


@MI5 wrote:
Most likely the wrong message centre number due to the wrong sim for the account type.
Help here http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

I thought that too but couldn’t find the right info to support it

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Posts: 92,902
Topics: 751
Registered: ‎14-01-2013

Re: Won’t send texts


@Anonymous wrote:

@MI5 wrote:
Most likely the wrong message centre number due to the wrong sim for the account type.
Help here http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),CASE=12994

I thought that too but couldn’t find the right info to support it


Both contract and payg message centre numbers are in the link @Anonymous

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Anonymous
Posts: 0

Re: Won’t send texts

@Cleoriff Now I am able to bookmark it 

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Posts: 108,792
Topics: 561
Solutions: 14,406
Registered: ‎04-04-2012

Re: Won’t send texts

As alluded to above, the message number is read off the sim by the phone, so if you have a contract and a PAYG sim (or vice versa) it will fail.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 7
Registered: ‎28-10-2013

Re: Won’t send texts

I think it must be network as husbands phone the same

cant make calls or receive texts either

see what tomorrow brings

thanks anyway

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Anonymous
Posts: 0

Re: Won’t send texts

@Percyfuzzle If you can still receive messages then it won’t be a network problem. Follow the advice in the link given above