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Won’t send texts

Percyfuzzle
Level 1: Joiner
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For some reason my phone won’t send texts but I can receive them

any ideas?

Message 1 of 12
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Anonymous
Not applicable

Hi @Percyfuzzle Is it just one particular number or every contact you text?

Message 2 of 12
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MI5
Level 94: Supreme
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Most likely the wrong message centre number due to the wrong sim for the account type.
Help here http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 12
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Cleoriff
Level 94: Supreme
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Hi @Percyfuzzle

Some advice on this thread here . (Ignore the tariffs shown....just refer to the contract or PAYGpart)

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

Veritas Numquam Perit

Girl in a jacket
Message 4 of 12
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Anonymous
Not applicable

@MI5 wrote:
Most likely the wrong message centre number due to the wrong sim for the account type.
Help here http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

I thought that too but couldn’t find the right info to support it

Message 5 of 12
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Cleoriff
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@Anonymous wrote:

@MI5 wrote:
Most likely the wrong message centre number due to the wrong sim for the account type.
Help here http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),CASE=12994

I thought that too but couldn’t find the right info to support it


Both contract and payg message centre numbers are in the link @Anonymous

Veritas Numquam Perit

Girl in a jacket
Message 6 of 12
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Anonymous
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@Cleoriff Now I am able to bookmark it 

Message 7 of 12
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MI5
Level 94: Supreme
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As alluded to above, the message number is read off the sim by the phone, so if you have a contract and a PAYG sim (or vice versa) it will fail.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 12
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Percyfuzzle
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I think it must be network as husbands phone the same

cant make calls or receive texts either

see what tomorrow brings

thanks anyway

Message 9 of 12
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Anonymous
Not applicable

@Percyfuzzle If you can still receive messages then it won’t be a network problem. Follow the advice in the link given above 

Message 10 of 12
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