@Samanthafreema
I've never heard of anyone being refused a 6 month device upgrade before, however, the rules around credit checks appear to have changed since the Virgin merger.
The new T&C's now state:
You're an 'Eligible Customer' if:
- you're an existing consumer Pay Monthly customer on a Sim Only tariff who signed or resigned your current tariff more than three months ago but no longer than 12 months ago;
- you wish to take an O2 Refresh tariff (consisting of a Device Plan' and an 'Airtime Plan') from us (see full terms at O2 Refresh - Device Plan and terms and conditions); and
- You are eligible for O2 Refresh (subject to credit checks, credit status, eligibility and Refresh terms).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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