So i sent of a s3 mini, about a week or two ago and just heard back today that I had to pay 85 pounds to fix the screen.
So I got the refurbished phone on 24month contract and after only a month old, the screen broke in my hand, i literally heard and watched it break. The phone was never mishandled nor dropped. Yet the customer service advisor and the manager I was later put through remained adamnet, the fauly was mine and that i was either going to have to
(A) pay the fee or;
(B) Have the phone returned to me, unfixed.
So for an hour of haggling on the chat and being blamed on breaking it. (Yes note to self, using your phone normally equates physical damage) apparently. I must remember to wrap it up in bubblewrap if i ever get it back. and only use it in emergencys to reduce risk of breakage. nah but seriously, its a genuine case. It was faulty.... bottem line
I told them, I aint paying the fee and if need be, i aint gonna continue paying my contract as I have been sold a faulty phone... of which in my eyes nulls and voids any contract as customers are by law protected from faulty devices.
Then the manager announced how it wasnt their problem how samsung was the manafacture of which i straightened out and told them they took the money and thus they are responsible for customer complaints being the middle man in the transactionn and that i will not be bullied into paying something that i know it did not break, even if i did pay the fee how could i be sure it wouldnt break as easily again. Would i have to pay again another month down the line? no thats not a viable way to have customers thinking.
Anyway after more haggling, the manager, (who i think wanted to get home for 6 oclock suddenly announced that he will email the repairs team for revaulation took my email and said he would contact me tomarrow. (why waste my time if i wanted something sorted sooner)
Anyway, if if i dont hear what i want to hear tomarrow, who do i go to next. this should be downright illegal. i am fuming and stressing out right now for no fault of my own. if this needs to go to the courts so be it. (thats what i told them) im right arnt I.
anyone got any emails of anyone higher than them incase? Because (Timmy) was downright useless.
