on 02-04-2024 13:47
My bill has been ridiculously high each month. Under “Things you’ve bought” almost tripling my monthly bill. However, I am unable to see exactly what I have bought and cancel it there and then. I have an iPhone now and have been told by CS that I had things charged to iTunes. However, some of the charges were from google play which would be from when I had my Samsung. As I do not have access to that google play account anymore, I have asked CS to put a bar on anything being charged to mobile. They have done this for me, but will that completely stop anything being charged from now on? The reason I ask is that she said something along the lines of “I’ve put a bar on but this doesn’t mean the 3rd parties won’t charge you”. I’m at work and the line was bad and didn’t have time to discuss this. Does anyone know the answer ?
Solved! Go to Solution.
on 02-04-2024 14:04
It should stop the charge going through on your O2 account as Google won't be able to collect
on 02-04-2024 14:04
It should stop the charge going through on your O2 account as Google won't be able to collect
on 02-04-2024 17:36
Set a zero spend cap too.
Guide: Spend Caps & Charge to Mobile on O2 or in your MyO2 if on the new billing system.