on 21-08-2020 17:08
I have tried twice to keep my existing Asda phone no
i get an email back from blue . Saying there is security problem,and to ring 02.
tried 30 times,and cannot speak to anybody.
when you are 80 years young it becomes an hassle.
my regards
Gordon whitehouse
Solved! Go to Solution.
on 21-08-2020 17:41
on 21-08-2020 17:41
The most likely issue is that you are entering letters from the password and not your security word.
If you have forgotten your security word, you can reset it in your MyO2 under manage my details.
on 21-08-2020 17:21
on 21-08-2020 17:21
@Gordon2020 See if this link helps you: https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
Customer service numbers are here: Guide: Coronavirus Community Help and Support
Because you're not buying anything, O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.
Alternatively, If you are an O2 customer, below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
on 21-08-2020 17:41
on 21-08-2020 17:41
The most likely issue is that you are entering letters from the password and not your security word.
If you have forgotten your security word, you can reset it in your MyO2 under manage my details.
25-08-2020 16:11 - edited 25-08-2020 16:11
25-08-2020 16:11 - edited 25-08-2020 16:11
Hi there @Gordon2020 , just wanted to check how you're getting on and if you managed to get your number sorted out in the end?
[Edited for spelling]