Wifi/4g calling

[Davena99]

Hi guys
When is wifi 4g calling coming on line for Samsung galaxy 7 edge

[MI5]

It was announced and then we heard that Samsung had pulled it due to an issue, so until we hear back from Samsung, we don't know.
Maybe @Chris_K has some more info?

[Anonymous]

@Davena99 Nobody here would know this as we are all customers but I'll tag @Chris_K as he may know.

[jonsie]

I thought @Martin-O2 was looking into this.... 

[Martin-O2 · Accepted solution]

Hey guys, 

I can confirm that wifi calling has not been disabled by Samsung and will work if the below criteria is met and the steps to setup the feature are followed. 

To enable Wifi Calling on the S7 you will need the following:

• A Samsung S7 or S7 Edge purchased directly from O2
• The latest system software installed 
• the Wifi and 4G bolt on applied 

As with the iPhone 7 or 7 Plus, some O2 services are incompatible with Wifi and 4G Calling on the Samsung device. If you're using any of the services below you'll need to make a decision on whether to carry on or switch to Wifi and 4G Calling:

• TU Go
• O2 Just Call Me
• Mobex
• Mobile Recording from O2

Since 17 April, Samsung S7 and S7 edge customers have been receiving notification of a new software update. Once this update has been installed, your device will be Wifi and 4G Calling ready – but the options won’t yet appear in your Settings menu. To enable Wifi and 4G Calling, you’ll need to first set it up:

• Regular customers can go to My O2 and tap on Device Details > Wifi and 4G Calling.
• Business customers need to call in or contact their Digital Advisor or Business Partner.

Once this is done, it may take up to 24 hours for the bolt-on to be applied but once it has, the menu options will appear in the Settings menu and can be switched on as follows:

• Settings > Connections > Wifi Calling > switcto On
• Settings > Connections > Mobile Networks > 4G Calling > switch to On

And that's it you're good to go! 

[Anonymous]

Thanks for the update @Martin-O2

[jonsie]

Thank you @Martin-O2 😀

[MI5]

Cheers bud

[Martin-O2]

No worries guys! Feel free to share the above or tag me if you see any similar queries.