on 02-06-2017 11:32
Solved! Go to Solution.
on 02-06-2017 12:17
on 02-06-2017 12:17
Hey guys,
I can confirm that wifi calling has not been disabled by Samsung and will work if the below criteria is met and the steps to setup the feature are followed.
To enable Wifi Calling on the S7 you will need the following:
As with the iPhone 7 or 7 Plus, some O2 services are incompatible with Wifi and 4G Calling on the Samsung device. If you're using any of the services below you'll need to make a decision on whether to carry on or switch to Wifi and 4G Calling:
Since 17 April, Samsung S7 and S7 edge customers have been receiving notification of a new software update. Once this update has been installed, your device will be Wifi and 4G Calling ready – but the options won’t yet appear in your Settings menu. To enable Wifi and 4G Calling, you’ll need to first set it up:
Once this is done, it may take up to 24 hours for the bolt-on to be applied but once it has, the menu options will appear in the Settings menu and can be switched on as follows:
And that's it you're good to go!
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 02-06-2017 11:44
on 02-06-2017 11:44
on 02-06-2017 11:44
on 02-06-2017 11:47
on 02-06-2017 11:47
I thought @Martin-O2 was looking into this....
on 02-06-2017 12:17
on 02-06-2017 12:17
Hey guys,
I can confirm that wifi calling has not been disabled by Samsung and will work if the below criteria is met and the steps to setup the feature are followed.
To enable Wifi Calling on the S7 you will need the following:
As with the iPhone 7 or 7 Plus, some O2 services are incompatible with Wifi and 4G Calling on the Samsung device. If you're using any of the services below you'll need to make a decision on whether to carry on or switch to Wifi and 4G Calling:
Since 17 April, Samsung S7 and S7 edge customers have been receiving notification of a new software update. Once this update has been installed, your device will be Wifi and 4G Calling ready – but the options won’t yet appear in your Settings menu. To enable Wifi and 4G Calling, you’ll need to first set it up:
Once this is done, it may take up to 24 hours for the bolt-on to be applied but once it has, the menu options will appear in the Settings menu and can be switched on as follows:
And that's it you're good to go!
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 02-06-2017 12:24
Thanks for the update @Martin-O2
on 02-06-2017 12:25
on 02-06-2017 12:25
on 02-06-2017 12:27
on 02-06-2017 12:27
on 02-06-2017 12:28
on 02-06-2017 12:28
No worries guys! Feel free to share the above or tag me if you see any similar queries.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?