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WiFi

Winnter
Level 1: Joiner
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Registered:
My phone won’t connect to my internet, even with the correct password being put it in it will not connect to any internet. Being said I’m using all my date I would like free data to be added to my phone. This is a joke I pay £70 for a phone that doesn’t connect to my own internet. I have checked it is nothing to with my internet / router.
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Cleoriff
Level 94: Supreme
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@Winnter 

THere is obviously a problem with your Wifi. Try resetting your router again. O2 won't give you extra data just because you have a problem with your wifi.

Some fixes here https://www.androidauthority.com/phone-wont-connect-wi-fi-787986/ 

If you want to call O2 then all numbers in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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LukasB
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Hey @Winnter did you manage to connect to your wifi or are you still having issues?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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