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Level 1: Joiner
Posts: 1
Registered: ‎02-03-2021

WiFi calling

I got a new sim contract 2 months ago and it doesn’t seem to allow me to use WiFi calling, my settings tells me to go to the o2 app to allow it but still not working?
Level 19: Quirky
Posts: 1,183
Registered: ‎22-04-2017

Re: WiFi calling

Your best calling O2 and asking them to enable it then you should be able to set it on phone best to call 8am and say you wanting to upgrade or they won't take your calls
Posts: 115,332
Topics: 571
Solutions: 15,747
Registered: ‎04-04-2012

Re: WiFi calling

@Gavinohagan 

First you need to call O2 to enable it on your account, if you have a compatible phone https://www.o2.co.uk/connectivity/wifi-and-4g-calling#15421

You can then enable it in your MyO2 after 24 hours.

wifi on.JPG

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)