WiFi calling

[A86]

Hello, I've just recently switched to o2. I bought a Samsung Galaxy S20 plus 5G. I can not activate WiFi calling for this, apparenlty o2 don't support WiFi calling for this handset, is that correct? Can anyone help, I get terrible signal where I live and presumed WiFi calling was a staple now on all phones! Thank you

[madasaf1sh]

@A86

You will need to contact customer services to enable the service.

call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

However just so you are aware upgrade to Android 11 first then ask for it to be enabled

[MI5 · Accepted solution]

@A86 

Yes, it is supported.

You need customer services to enable wifi calling on your account.

You then need to turn it on in your MyO2

If it still isn't working after this, turn off your phone and remove sim.

Turn phone back on and when fully booted up, replace the sim.

[A86]

Customer services have said it is switched on already but there isn't an actual option for WiFi calling on my phone? They've told me to contact Samsung

[A86]

Actually, turning the phone off and back on with you the sim has worked! Thank you

[MI5]

You're welcome @A86