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WiFi Calling disappeared

BigDaddyUK
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Today came the Official Update to Android 11 on my Samsung Galaxy S20 Ultra. How sad and surprised I was that after the update the WiFi Calling function disappeared !!! On Android 10 it was and after the upgrade to Android 11 it disappeared !! О2 UK please check it !!!

| Samsung Galaxy Z Flip3 5G 8/256Gb | Samsung Galaxy Watch 4 46mm Soon |
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MI5
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@BigDaddyUK 

Have you tried the old "reboot with airplane mode on" trick?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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BigDaddyUK
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Yes, nothing... :)))

| Samsung Galaxy Z Flip3 5G 8/256Gb | Samsung Galaxy Watch 4 46mm Soon |
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madasaf1sh
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@BigDaddyUK

Is this an unlocked S20 or one purchased from o2
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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BigDaddyUK
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What's the difference? It worked from the moment of purchase from March and today it stopped ...
Just don't say that this function works on phones purchased from O2 :)))))

| Samsung Galaxy Z Flip3 5G 8/256Gb | Samsung Galaxy Watch 4 46mm Soon |
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MI5
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I'd also check both call and network settings as they may have moved it to a different menu.

It did move on my OnePlus.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
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@BigDaddyUK

I think this might be android 11, as lots of people across lots of networks complaining that WiFi calling is / was balked.

They have also moved the menu option in Android 11

https://www.youtube.com/watch?v=D2fZnuBcLuY
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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BigDaddyUK
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Aa sorry. NO I have already checked all settings. 4G Calling is available but WiFi Calling is gone. Settings in the same places. Only this option no longer exists ...

| Samsung Galaxy Z Flip3 5G 8/256Gb | Samsung Galaxy Watch 4 46mm Soon |
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MI5
Level 94: Supreme
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@BigDaddyUK 

Have you tried to see if it's still working as wifi and 4g calling go hand in hand on android.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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geordiechris72
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I have a similar problem. 

 

My phone is an iPhone 12 Pro and up until today I was able to 4G & Wi-Fi call, now when I make a call it changes from 4G to 3G. When I go in to settings to check these services they are off and when I try to switch them on I get "cannot activate 4G/WiFi calling, contact O2" I also cannot change my visual voicemail greeting. When I try to change greeting I get a message "The operation couldn't be completed. (com.Apple.mobilephone error 1035.) I've googled this problem and have followed the steps it advises to do but with no luck, I therefore believe this has to be a network error somehow.

 

Any ideas?

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